Paul Stewart writing for The Tech Interview comments:
One of my first experiences dealing with a technology customer involved a request to deliver and install a new PC and printer. During the process I expected I would need to educate the user on the features of Windows 3.1. This was before I ever really started working in technology in a full-time capacity. While this sounds like a ridiculously easy task, I quickly learned one of the key mistakes that is regularly made in our industry. That mistake is appropriately setting expectations.
Setting expectations is very critical in all work, not just IT. If you don’t set the bounds of the conversation or project before you start, you may be surprised at the end result.
Read more at: The Importance of Setting Expectations