Tim Carr of timcarr.net comments:
We’ve all been there before, it’s 3am and you’re on the phone with vendor X who, after working on your case for hours, comes back off of hold to let you know that they’ve identified a bug in the platform Y software. The first thing that your boss and the business want to know is how much of the environment is impacted and then how quickly can a workaround or patch be in place. To solve for the first problem, I’ve found it really easy to use a custom card from CloudPhysics.
Data is power and analytics help you wield it. Tim has a great scenario here for leveraging analytics to help you provide actionable data.